Italiano English
 
Search on the website
 
 
  Download the gps file for your Sat Nav
 
Interactive Map
 
Forms
General Conditions
 
Art. 1
Organisation - Laws applicable

The tourist package and object of the contract is organised by the agency indicated. The contract is in accordance with the following provisions and Legislative Decree n. 111 of March 17th 1995, the 80/314 EEC Directive, and to the relevant international agreements and especially to the directives presented at the Brussels Convention of April 20th 197 and later made law on December 27th 1977, n.1084.
  Up
 
Art. 2
Contract Contribution

Description of the Tourist Package
The present contract includes the General Conditions here written and the printed program.
  Up
 
Art. 3
Price - price review – deposits

The price of the tourist package is indicated in the printed program. This price may be altered according to taxes and any variation in the cost of payment rights. The price review will be governed by variations in the above mentioned elements. The Traveller will be notified regarding the variation in the price element that led to the price review. A deposit of 30% is applicable on booking confirmation. The amount must be paid in full before the arrival of the clients. If the booking takes place after the stipulated date for payment of the full amount, the Traveller will be required to pay the whole amount at the time of booking.
  Up
 
Art. 4
Insurances – Guarantee Funds

According to art. 21.d.lgt of March 17th 1995 the Cabinet set up a Guarantee Fund for the use of all travellers in the event of insolvency or bankruptcy of the Seller or Organisation. This fund covers the refund of monies paid and repatriation in the case of a journey abroad. The conditions of this Guarantee Fund will be determined on decree by the President of the Cabinet in accordance with the Chancellor of the Exchequer.
  Up
 
Art. 5
Specific agreements

When technically possible the Traveller may, at the time of booking, make specific requests or indicate needs that are not present in the original conditions of travel. In this case a specific agreement will be included in the Special Conditions paragraph.. Any changes in the tourist package, as described in the Reference Catalogue, that take place at the time of booking will also be included in the Special Conditions paragraph. After the conclusion of the contract, any changes, requested by the Traveller or the Organisation , will written out in full as part of a special agreement.
  Up
 
Art. 6
Relinquishment of the Contract

When technically possible the Traveller may, at the time of booking, make specific requests or indicate needs that are not present in the original conditions of travel. In this case a specific agreement will be included in the Special Conditions paragraph.. Any changes in the tourist package, as described in the Reference Catalogue, that take place at the time of booking will also be included in the Special Conditions paragraph. After the conclusion of the contract, any changes, requested by the Traveller or the Organisation, will written out in full as part of a special agreement.
  Up
Art. 7
Withdrawal from Contract- Cancellation

7.1- The Traveller has the right to withdraw from the contract without penalty in the following cases:
- a more than 10% increase in the price of the package;
- basic changes in the contract requested after the conclusion of the contract by the Organiser and not accepted by the Traveller. In this event the Traveller must notify the Organisation in writing of his or her acceptance or refusal of the change within two days of receiving notice of the proposed change. If the Organiser cancels the tourist package before departure for any reason other than that of the Traveller the following rights apply:
- application of an alternative equivalent  tourist package or, if not available, superior package without a price supplement, or inferior package with refund of the difference in price;
- receive refund of the monies already paid within seven days of notification of the intention to recede or accept the alternative proposal, in accordance with the following paragraph, cancellation. The Traveller must notify the Organiser in writing of his or her intention to use the tourist package within two days of receiving notification of the proposed change. Furthermore, where specific proof is available, the Traveller has the right to compensation for any damages caused as a result of the non-fulfillment of the contract. The Traveller does not have the right to extended damage compensation when the cancellation of the package is due to not reaching the minimum number of participants.

7.2- If the Traveller should withdraw from the contract for any reason other than those listed in 7.1 the following conditions apply:
Cancellations must be sent by recorded  delivery to the Organising Agency;
- a 10% penalty is applicable for cancellations received 31 days before the start date of the holiday;
- a 25% penalty applies to cancellations received between 30 and 21 days of the start date of the holiday;
- a 100% penalty applies for cancellations received inside 20 days of the holiday start date ( days as in working days Saturday excluded).

  Up
 
Art. 8
Changes made after departure

After departure the Organiser  will provide adequate alternative solutions for the continuation of the organized package should any part of the services foreseen in the original contract not be carried out. This will not involve added expenses of any kind  for the Traveller. The Organiser or will refund the Traveller for any difference between the planned services and those provided, unless further compensation applies in the event of proven extended damages. If there is no alternative or the Traveller does not accept, for a justified reason, the Organiser will provide  transport, to return the Traveller  to the departure point or other agreed location, in accordance with the transport and seat availability. The Organiser will also refund the difference between the cost of the foreseen services and those carried out up to the moment of the early re-entry.
  Up
 
Art. 9
Responsibility of the Organiser

The responsibility of the Organiser towards the Traveller for eventual damages caused due to the non-fulfillment of obligations foreseen by the contract here present, and set out by the laws and international agreements referred to above. 1.Therefore the responsibility of the Organiser towards the Traveller will in no event, and for any reason, exceed the limits set out in the above laws and agreements, in relation to the recorded damage. The Travel Agency (Seller) that organized the booking of the holiday package is in no way answerable for obligations pertaining from the organisation of the trip. It is only answerable directly for any obligations that arise from its role as intermediary within the limits of the laws and agreements stated above. The responsibility of the Organiser and the Seller is excluded in the event that the complaints made by the Traveller are caused by the Traveller him or herself, caused by a third party who is unaware of the services foreseen in the contract, or unforeseen unavoidable events. The Organiser is not held responsible for damages caused by services provided by foreign third parties and parties that are not part of the holiday package, or that derive from independent initiatives taken by the Traveller during the course of the holiday package.
  Up
 
Art. 10
Complaints

Any aspect of the contract that is not fulfilled should be reported by the Traveller to the Organiser, or local representative, without delay so that a solution may be found as soon as possible. The Traveller must report any complaints to the Organiser or Seller by registered post, within and not after 10 working days from the re-entry date.
  Up
 

Art. 11
Jurisdiction

The Court of Ferrara will have exclusive jurisdiction over any disputes relating to the above.

DATA PRIVACY 675/1996
With the coming into force of  law 675/96 for the tutelage of persons as regards personal data, our company is under obligation to provide information regarding the use and handling of  personal data. The personal details in possession of the agency are gathered directly from the clients, or from third parties in the case of corporate or commercial events. It may happen that the agency, in relation to specific services requested by the agency,  comes into possession of data considered sensitive by law, data that may infer the data Subject’s affiliation to associations, political groups, unions, religious or philosophical opinions or state of health. This data will be handled exclusively with authorisation from the Controlling Body that governs law n.675/96 and solely for contractual ends. The personal data is handled according to the following conditions:
a)ends strictly connected to the contractual relationship with the client
( ex. acquisition of preliminary information for the conclusion of the contract etc.) the act of conferring this data is optional, Non conferral of this data renders it impossible  to conclude the contractual relationship.
b)legal administrative and fiscal obligations.
The data is handled mechanically (PC) and manually.  The standard safety procedures required by law are applied. The personal data may be passed on to third parties, without permission, within the area of our company activity in order that we may guarantee the services requested by the client. These processes include booking, sale of holiday packages, emission of tickets etc. The personal data may be passed on to foreign operators and other suppliers of holiday services that are part of the services requested by the client. We further inform the client that Law 675/96 recognises specific rights as indicated by paragraph 13.  In particular the data Subject may request the confirmation of the data and the provision of the data in intelligible form. The data Subject may request to view the data source as well as the ends to which the data is handled. The data Subject may  cancel, render anonymous or block any data that is handled in violation of the law, update, correct or add to the data and oppose its use for reasons that are legitimate. The organizing groups must notify the participants  of the rights set out in para.13. Any claim to those rights set out in para.13 should be addressed to the following:
Tubi Viaggi, Via Garibaldi, 12 – 44100 Ferrara; Agenzia Viaggi Shasa Service, Via de’ Romei, 44 – 44100 Ferrara.

  Up


Good news
 
NO_NEWS
 
 
     
 
Associazione Strada dei Vini e dei Sapori della Provincia di Ferrara
Via Borgo dei Leoni 11 44121 Ferrara - Tel. +39 0532 20 58 69 - Fax + 39 0532 20 60 48 - E-mail: info@stradaviniesaporiferrara.it
Partita IVA 01537450387

Site map   |   Privacy policy   |    Hosting TITANKA! Spa